How will I know if my order is confirmed?
You will receive an order confirmation via email.
Can I make changes or cancel my online order?
Please contact us immediately at email@example.com to cancel an order. Once the order has been sent to a shipping facility, we are not able to cancel it. Most orders start processing within 20 minutes after they have been placed. In this case, we ask that you please wait until the order arrives and follow the return procedure.
Can I change the style, color or size after an order is placed?
Please contact us immediately at firstname.lastname@example.org. If you contact us within 20 minutes of placing your order it may be possible to make changes. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours. In this case, we ask that you please wait until the order arrives and follow the normal return policy procedure. Clearance items may not be returned or exchanged.
When is my order shipped?
Most orders are shipped the next business day after they are placed. We use USPS ground shipping for all orders in the continental US. Orders arrive within 3-7 business days unless Two Day or Next Day shipping options were chosen at checkout. Orders to Hawaii and Alaska also arrive in 3 - 7 business days; orders to US Virgin Islands, Guam and Puerto Rico usually take about 2 weeks to arrive.
How can I track the status of my order?
If you have an account with us, please sign in and go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s) you will see the UPS tracking number. Click on it to see the status of your shipment.
What if I place an order and LGNDFootwear.com doesn't have the item in stock?
If we are unable to fill your order you will be notified via email. Your credit card/PayPal account will not be charged. You can also check the status online by signing in to your account and going to "My Orders".
What is a Pre Order item? What if I want to cancel a Pre Order?
A Pre Order item is one that you are ordering before we have it in inventory. You may cancel a pre order item up until the time your order has begun processing. To cancel a preorder item, please sign in to your account and go to "My Orders". Click "View Order" under Order Detail & Tracking. If the order has not started processing, then next to the item(s) there is a cancel button. You may cancel it yourself there or you may contact customer service via phone or live chat to assist you. Once your order has been sent to a shipping facility it may no longer be cancelled.
How can I find a LGNDFootwear.com shoe I am looking for?
Go to the site select the style, color and correct size.
Billing & Shipping
What forms of payment are accepted for online purchases, and when am I billed?
We accept Visa, MasterCard, American Express, Discover, and PayPal. We do an authorization when the order is placed to verify that the funds are available. We do not charge your card or PayPal account until the order has been shipped.
Why do I have to pay sales tax on my order?
We are required to charge sales tax in the states listed below. Taxed states include: Arizona, California, Connecticut, District of Columbia, Florida, Georgia, Illinois, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Washington. Sales tax does not apply to orders shipped to addresses in other states.
What shipping options are available in the continental USA?
All orders in the continental USA ship via USPS ground unless Two Day or Next Day shipping options were chosen at checkout for an additional fee. See Shipping Policy.
What are the shipping fees?
Shipping within the continental USA is a flat fee of $7.95 per order. Express shipping options are available only in the continental USA for Two Day delivery at $15 per order or Next Day for $30 per order. Express Shipping orders must be placed by 1:00pm EST. See Shipping Policy for details.
Shipping to a Military Base is $14.95 per order. Shipping to Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam is $24.95 per order.
When is my order shipped?
Most orders are shipped within 24 hours of when they are placed, except for Pre-Order items.
Can I ship an order to a P.O. box?
No, we cannot ship to P.O. Boxes. We ship everything via USPS and need a street address for delivery.
Can I ship an order to a foreign country?
We offer shipping to Puerto Rico, US Virgin Islands, Guam and Military bases. Your order will ship via USPS from our facilities out of the USA via Federal Express International or United States Postal Service (USPS). Please allow about 2 weeks for delivery.
Can I ship an order to multiple addresses?
At this time we can only have one shipping address per order. However, you may place multiple orders.
What is LGND Footwear's Return Policy?
For your convenience, we accept online returns at LGNDFootwear.com. We gladly accept returns of UNWORN merchandise within 30 days of delivery. This excludes clearance items and which may not be returned or exchanged. All accessories must have original tags attached.. Returns will be refunded to the original method of payment or as store credit.
You may obtain return authorization via phone, e-mail or by signing in to your account, under Order Detail & Tracking click "View Order" then click "Return Request" next to the item you wish to send back. Check the box next to the item and choose the reason for the return. After you hit next you will then be able to print a prepaid return shipping label to use to ship the items back to us. The authorization requests must be made within 30 days from when your order is delivered. The merchandise must be received back at our warehouse within 15 days using either the USPS Mail Innovation shipping label we supply. You may give the package to the United States Post Office. Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse.
Please Note: Clearance Items may not be returned or exchanged. All purchases are final on Clearance items.
Once your return is checked in at the warehouse, you will be sent an email to let you know it has been received and that your refund has been issued. From this time, it takes up to 3 business days to show up on your credit card, debit card or PayPal account. Refunds are always issued to the original method of payment.
How do I get a return shipping label?
You may obtain return authorization via phone, e-mail or by signing in to your account, under Order Detail & Tracking click "View Order" then click "Return Request" next to the item you wish to send back. Check the box next to the item and choose the reason for the return. After you hit next you will then be able to print two prepaid return shipping labels, for the USPS Mail Innovations. If you choose USPS (UPS Mail Innovations) label you may give the package to the United States Post Office.
We gladly accept returns of unworn merchandise within 30 days of delivery. This excludes clearance items which may not be returned or exchanged. All accessories must have original tags attached.
What is the usual turnaround time for returns?
If you are shipping it back to us using one of our prepaid return labels the usual turnaround time is 1 - 2 weeks from the day you give the package to USPS until the merchandise is checked in at the warehouse and the refund is issued. Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you.
Can I exchange an item for another size, style or color?
You can return merchandise purchased online at LGND Footwear. You may be refunded to the original method of payment and then purchase the item you wish.
At this time we are not able to processes exchanges if you ship the merchandise back to us. Please place a new order for the style and color you want at email@example.com to get the return authorization and a prepaid USPS shipping label to send the item back to us as a return. When you call customer service please have your new order number handy so we can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse. Clearance items may not be returned or exchanged.
What is your policy on damaged items?If you receive damage or defective items, please notify us immediately via email at firstname.lastname@example.org and we will send you a return label. As soon as the item is received back a full refund will be issued.